ATTENTION: If you are experiencing trouble viewing the content in the body of the FAQ Web Pages, please follow the instructions below.

1. Click the "Compatibility View" icon, as shown in the below screenshot, in your Internet Explorer Address Bar. You will be prompted that the website is running in "Compatibility View"



Google Chrome and Microsoft Edge Web Browsers are not supported by Source Medical at this time.


Windows XP is not supported.


Windows 7, 8, 8.1, and 10 users click the following link:




MAC OSx users click HERE for downloads.


iPad and Android Device users click HERE.


Open a PDF version of this web page click HERE.




If the installation of the Citrix Receiver, ScrewDrivers, and Remotescan will be installed for the first on a device with a Windows Operating System, please proceed to step 1.

If the Citrix Receiver, ScrewDrivers, and Remotescan was present on your Windows device, we recommend following the instructions outlined in this link. There are times that remnants of files from previous installation are not completely removed when uninstalling the client software from Programs and Features which can result in an unsuccessful reinstallation or upgrade of the client software.



1. OnDemand ClientPack Download Instructions

Create a new folder on your local C: drive and name it SISCitrix. Please download and save your "" file and all other client software related to SIS into this folder. Unzip the contents by right clicking the file and select "Extract All". The OnDemandClientPack zip file will contain the following three files:

CitrixReceiver410.exe,, 32bit_ScrewDriversClient_6.4.1.17207.exe, and 64bit_ScrewDriversClient_6.4.1.17207.exe

Once unzipped, proceed by following the below instructions

2. Citrix Receiver for Windows 4.10 Installation Instructions

A. Log into the device as an Administrator and right click the CitrixReceiver410.exe file, that was unzipped in the previous step, and select "Run as Administrator". Acknowledge any security messages and click install on Citrix Receiver Welcome window as shown below.

B. Click Start

C. Click Next.

D. Uncheck "Enable single sign-on and click Next

E. Select "No, Thanks" and click Install. The installation will begin.

F. Click Finish

After clicking finish you may notice the Citrix Receiver icon in the system tray (grey circle with white curved lines) as shown in the below screenshot. You may have to click the "up arrow" to expand system tray icons.

G. Double click the file that was unzipped in Step 1 and wait for the below message to be presented and click Add.

H. After clicking Add, wait to be presented with the below login window and enter your username and password and click Log On.

I. After authenticating, the connection to your applications will begin and you will be presented with a window as shown below. Click the "+" symbol to add your Source Medical applications to the Favorites Windows.

J. Click the All Apps link or the listed folder to view the applications you would like to add to your Favorites Window.

K. Once the Source Medical icons are moved to the Favorites Window, you can now click the icon to launch the published application. Remember to follow the ScrewDriver installation instructions before launching your applications.

L. To remove icons from your Favorites Window, simply hover over the top right corner of the icon you would like to remove and click the "x" as shown below.

M. IMPORTANT - Please access your Source Medical Applications from a web browser by browsing to You will be provided with some additional password change options. The Google Chrome and Microsoft Edge Web Browser are not supported by Souce Medical at this time.

When applications are accessed from a web browser using, you will be directed to the secure page as shown below.


3. Tricerat ScrewDrivers v6.4.1.17207 Installation Instructions

A. Double click the 32bit_ScrewDriversClient_6.4.1.17207.exe file or 64bit_ScrewDriversClient_6.4.1.17207.exe that was unzipped in Step 1 and click Next on the ScrewDrivers Client window as shown below.

B. Place a check mark in the "I agree..." box and click "Install".

C. Click Finish


D.  After the installation of the Screwdrivers Client is complete, please open the Control Panel and search for ScrewDrivers Client v6. Open the ScrewDrivers Client v6 software and click the “Printers” tab and allow the printers that you will use while logged into your Citrix applications by sliding the bar to show green. All other printers, in which the slide bar is NOT green will not be presented in the Citrix application. Click Apply and close the window to save changes. See screenshot below.



4. RemoteScan Installation Instructions

Please Note: You will need to log into the website to download the RemoteScan executable associated with your Company.

A. Click "Run" to begin the installation process.

B. Keep the default option and click "Next".

C. Click "Next".

D. Select "I agree to the terms..." and click "Next".

E. Click "Next".

F. Select the "Install the Server Software" option and click "Next".

G. Select the "Update your Citrix Client to allow scanning" option and click "Next".

H. Click "Next".

I. Place a check mark in the box, as shown in the screenshot below, and click "Next".

J. Place a check mark in the box, as shown in the screenshot below, and click "Next".

PLEASE NOTE: Make sure you have no open connections to Citrix or Terminal Services

K.Click "Install" to begin the installation process.

L. Click Finish

M. You will notice a scanner icon in your system tray as shown in the screenshot below.

N. Right click the scanner icon and select "Register".

O. PLEASE NOTE: DO NOT select a Wireless Adapter as shown in the screenshot below in the higlighted area. Make sure the device has a direct connection through an ethernet cable before registering this product. Next, click the "Register/Get Unlock Key from Web" button. The "Unlock Key" field will be populated with a registeration key. Click "Save" to complete the registration process.

The drive letter mapped for all ASP scan document file storage is Z:\





















































Download Speed Test